|Return Material Authorisation Request (RMA)|
The Return Material Authorisation (RMA) request forms part of C²I² Systems's
after sales services. If you need to return an item for
repair or reconfiguration, we request that you complete the RMA form and
submit it for the attention of our Quality Department, either by fax or by
|Fax Number :
||(+27 21) 683 5435
Should you wish to complete the RMA form
in PDF format, but do not have a PDF Reader available, kindly follow
this link for easy download of the latest version of Adobe
Kindly follow the instructions below to ensure that your
request is handled most efficiently.
Completion of RMA form :
The RMA can be completed and returned in one of two ways :
will require Adobe Acrobat Reader)
2. Email as PDF Attachment
will require Adobe Acrobat Writer)
Issuing of RMA Number :
If the submitted RMA form is approved by our Quality
Department an RMA number will be allocated to your request.
The approved RMA form containing your RMA number will be
returned to you by email in PDF format.
- Kindly print, sign and return the form together with your return items.
Shipping Instructions for the Return of Loan or RMA
Boards to C²I² Systems :
Please return goods in original packaging only, since
we do not accept responsibility for any damage to goods that have been
The very first line on the waybill should read Temporary
The commercial invoice should also state that it is a Temporary
Importation and the reason for shipment should be clear.
For example : modification, repair or the return of a loan board to
the manufacturer in the country of manufacture.
A nominal value per unit should be provided for customs
purposes. High values will otherwise result in high customs charges being
Forward the waybill number or a copy of the waybill to our
shipping department (contact details below) as soon as the shipment has been
Handling Fee :
A standard handling fee of US$500 per item will be charged in the
following instances :
- Goods returned outside the warranty period;
- Goods returned which are found to be faulty as a result of the customer's handling;
- Goods returned which are found not to be faulty.
Shipment Address :
CCII Systems (Pty) Ltd
Unit 3 Mews II
67 Rosmead Avenue
Tel : (+27 21) 683 5490
Fax : (+27 21) 683 5435
Contact Person : Samantha Heugh
Contact Email : firstname.lastname@example.org