The Return Material Authorisation (RMA) request forms part of C²I² Systems's after sales services. If you need to return an item for repair or reconfiguration, we request that you complete the RMA form and submit it for the attention of our Quality Department, either by fax or by email.

Kindly follow the instructions below to ensure that your request is handled most efficiently.

Completion of RMA form :

The RMA can be completed and returned in one of two ways :

1.  Fax
    (You will require Adobe Acrobat Reader )

• Download the RMA form in A4 or Letter PDF format, print and complete.
• Fax the completed document to (+27 21) 683 5435.

2.  Email as PDF Attachment
    (You will require Adobe Acrobat Writer )

• Follow the A4 or Letter link and complete the the form online.
• Save the document as .pdf.
• Email the pdf attachment to quality@ccii.co.za.

Issuing of RMA Number :

1. If the submitted RMA form is approved by our Quality Department an RMA number will be allocated to your request.
2. The approved RMA form containing your RMA number will be returned to you by email in PDF format.
3. Kindly print, sign and return the form together with your return items.

Shipping Instructions for the Return of Loan or RMA Boards to C²I² Systems :

1. Please return goods in original packaging only, since we do not accept responsibility for any damage to goods that have been shipped otherwise.
2. The very first line on the waybill should read Temporary Importation.
3. The commercial invoice should also state that it is a Temporary Importation and the reason for shipment should be clear.
   For example :  modification, repair or the return of a loan board to the manufacturer in the country of manufacture.
4. A nominal value per unit should be provided for customs purposes. High values will otherwise result in high customs charges being levied.
5. Forward the waybill number or a copy of the waybill to our shipping department (contact details below) as soon as the shipment has been collected.

Handling Fee :

A standard handling fee of $500 per item will be charged in the following instances :

1. Goods returned outside the warranty period.
2. Goods returned within the warranty period which are found not to be faulty.

Shipment Address :

CCII Systems (Pty) Ltd
Unit 3, Rosmead Place
67 Rosmead Avenue 
Rosmead Centre
Kenilworth
7708
South Africa

Tel    : (+27 21) 683 5490
Fax    : (+27 21) 683 5435

Contact Person     : Samantha Heugh
Contact Email       : srh@ccii.co.za